Protect your Patients from the Start: Automate Registration for a Speedier Process that is More Effective

Rise of Patient Identity Management Technology

Big data, machine learning, and artificial intelligence are slowly making their way into the healthcare industry with great results. EMR/EHRs software providers are always seeking improvements. However, without accurate data capture, building or integrating these tools will not prevent errors that result in costly claim rejections and even patient deaths due to misidentification. It is essential to avoid mistakes from the beginning of the process at patient registration.

The average duplication rate in a healthcare organization’s medical records is between 8 and 12 percent, according to the American Health Information Management Association. Duplicate records can create havoc such as mixing up patient identities, inability to track patient history, and extending the revenue cycle with issues such as claim rejections. Clean records are essential not only for efficiency, but also for implementing new technologies effectively. Accurate data prepares records for the next stages of patient identity management such as blockchain.

Accurate Patient Data Starts at Registration

One of Acuant’s partners is at the forefront of technologies that create efficient and user-friendly patient registration while providing clean and accurate data. Clearwave offers self-service check-in registration kiosks that help healthcare providers standardize and automate administrative and patient-facing processes. This creates a workflow that puts control of information in the patient’s hands and is an effective way to streamline the registration process. However, the intake process still had the issue of human errors such as typos or inputting insurance information incorrectly. Mistyped insurance member IDs were the most common error, which lead to significant problems.

Acuant partnered with Clearwave to implement intelligent data capture for government IDs and medical insurance cards that is powered by machine learning. The technology quickly and accurately reads a patient’s ID and insurance card and auto-populates the information into Clearwave’s registration software. Clearwave kiosks now process as many as 625,000 records a month, with charts being prepared an average of 9 minutes ahead of appointments. Read additional details in a case study.

Clearwave registration kiosk users spend 50% less time filling out forms and 70% less time in waiting rooms

Capturing accurate patient information helps to create a more frictionless, positive patient experience. Patients now account for 30% of healthcare revenue. As more patients become significant payers, the demand for transparency will continue to increase. Medical record errors, medication mistakes, claim rejections, and clunky software interfaces can create lasting negative impressions and cause patients to seek care elsewhere. While Health IT is moving rapidly and in exciting spaces, the importance of having clean data from the start cannot be stressed enough. Good data is the foundation for IT innovation.

Choose an Experienced Solutions Partner

Acuant has over 20 years of experience as a technology partner for healthcare and other industries, creating data capture and ID verification solutions. Talk to an ID Solutions Specialist and find out how your organization can transform patient registration and front-office workflows.


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Acuant Improves Updates to Industry’s Largest Identity Document Library and Enhances Image Spoofing Detection

With More than 1 Billion Trusted Transactions Worldwide, Acuant Continues to Lead in Identity Proofing

Los Angeles, CA, June 28, 2017Acuant, a leading provider of data capture and identity verification software globally, today announced significant enhancements to its AssureID™ and mobile products, including faster updates to the industry’s largest identity document library and new image tampering detection technology. In response to customer demand, Acuant has also added an optional data storage feature and introduced support for Xamarin SDK, as well as, MySQL.

AssureID now provides a more efficient process for customers to access Acuant’s industry leading identity document library which is continuously updated with the latest version of IDs. As a result, customers utilizing Acuant’s library via local and cloud solutions do not have to wait for updates when new IDs, such a state driver’s license, are introduced. Previously the installation of new software meant a lengthy testing cycle for businesses, especially if frequent software updates were required. AssureID has now separated the document library from the software installation making it as easy as uploading a new file to be up to date. This enhancement allows customer facing web sites and mobile apps to maintain the highest stability and availability.

Acuant is also addressing the growing problem of image spoofing. Fraudsters are using tampered images for biometric facial recognition processes where digital images are used for verification of insurance, licensing, or proof of identity in consumer-not-present transactions. Acuant FRM’s new photo tampering detection technology will not approve illegitimate images, allowing for more valid transactions and preventing fraud.

“In today’s market, transaction delays mean losing customers,” said Yossi Zekri, CEO of Acuant. “We are constantly working to improve the speed and accuracy of our identity proofing solutions to allow for a frictionless experience while offering the highest level of authentication to protect against fraudulent transactions.”

Beyond easy integration, Acuant provides multiple deployment options to match any company’s specific needs and use cases.  Recent additions include extending product support to include a Xamarin SDK for mobile solutions. This allows companies to deliver native iOS, Android and Windows applications using existing skills, teams and code. Acuant’s AssureID Connect has also extended its support to MySQL and AWS Aurora databases for companies, providing an on premise deployment choice that is flexible and cost effective.

Additionally, Acuant has recognized the need and request from businesses to safely and securely store customer data without introducing a threat to Personally Identifiable Information (PII). This is accomplished via Acuant’s proprietary data encryption, which is optional to customers, and allows for future use of customer data.

To learn more about Acuant and how to choose leading identity verification solutions, read their white paper: Beyond Machine Learning.


About Acuant

Acuant Inc. is a global technology company that provides comprehensive Identity Verification solutions responding to various levels of risk and assurance requirements. Utilizing patented technology Acuant transforms data intake into a business-enhancing proposition while instantly reducing the risk of fraudulent transactions.

Acuant’s intelligent engineering is made to work in any industry in any environment with compatibility for Windows, iOS, Android, Hybrid and HTML 5- and built to allow meeting the highest level security requirements and regulations such as KYC, PII, HIPAA and AML. Partners include start-ups, Fortune 500 and FTSE 350 organizations.

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PR Contact:

Mike Gallo

Lumina Communications for Acuant Corp