Acuant and Healthpac Partner to Improve Patient Intake Process with Automated Patient Data Capture

LOS ANGELESFeb. 27, 2018 — Acuant, a global provider of identity verification solutions, today announced a partnership with Healthpac, a leading provider of medical billing and practice management software. This partnership offers an integrated solution that quickly captures identity information to improve accuracy and reduce wait times in the patient intake process. As a result, healthcare organizations can boost efficiency while improving patient experiences and reducing rejected insurance claims.

“Healthcare organizations are looking for ways to streamline processes and be more efficient,” said Buddy Claborn, CEO of Healthpac. “By partnering with Acuant, we are ensuring that our customers have the best option to improve patient intake, dramatically shortening transaction times with automated data capture that reduces errors and transaction time.”

Acuant’s technology allows patient information to be captured from insurance cards and government IDs and auto-populate electronic medical record (EMR) fields in seconds. This eliminates hundreds of keystrokes and shaves minutes off the onboarding process. Human error is virtually eliminated and claims are processed much faster with accurate data.

“Moving a paper-driven process to digital not only cuts down on paperwork, it allows healthcare organizations to improve patient experience,” said Yossi Zekri, CEO of Acuant. “Healthpac software frees healthcare staff from tedious paper-based systems, replacing them with powerful automated tools. Incorporating Acuant identity solutions reduces costs associated with redundant forms and incorrect information, improving the flow of patient information and transactions.”

Healthpac serves over 30,000 providers in 43 states with software tailored to provide the functionality needed in today’s healthcare industry.

Book time to speak with Acuant or come meet us at HIMSS 2018 in Las Vegas at booth #1635 to learn more.

About Acuant
Acuant is an identity verification platform that instantly reduces fraud while providing seamless customer experiences. Solutions include intelligent data capture and auto-fill software, identity document authentication, chip and ePassport authentication with PKI, facial recognition software and expert manual review of documents. Human assisted machine learning powers the largest ID library processing 196+ countries monthly and having completed more than 3 billion transactions worldwide.

Acuant mitigates risk and meets regulatory requirements such as KYC and AML, while protecting PII. Partners include start-ups, Fortune 500 and FTSE 350 organizations in all industries. For more information, please visit acuantcorp.com

PR Contact:
Malini Gujral
Acuant
213- 867-2625
marketing@acuantcorp.com

 

 

 

 

Protect your Patients from the Start: Automate Registration for a Speedier Process that is More Effective

Rise of Patient Identity Management Technology

Big data, machine learning, and artificial intelligence are slowly making their way into the healthcare industry with great results. EMR/EHRs software providers are always seeking improvements. However, without accurate data capture, building or integrating these tools will not prevent errors that result in costly claim rejections and even patient deaths due to misidentification. It is essential to avoid mistakes from the beginning of the process at patient registration.

The average duplication rate in a healthcare organization’s medical records is between 8 and 12 percent, according to the American Health Information Management Association. Duplicate records can create havoc such as mixing up patient identities, inability to track patient history, and extending the revenue cycle with issues such as claim rejections. Clean records are essential not only for efficiency, but also for implementing new technologies effectively. Accurate data prepares records for the next stages of patient identity management such as blockchain.

Accurate Patient Data Starts at Registration

One of Acuant’s partners is at the forefront of technologies that create efficient and user-friendly patient registration while providing clean and accurate data. Clearwave offers self-service check-in registration kiosks that help healthcare providers standardize and automate administrative and patient-facing processes. This creates a workflow that puts control of information in the patient’s hands and is an effective way to streamline the registration process. However, the intake process still had the issue of human errors such as typos or inputting insurance information incorrectly. Mistyped insurance member IDs were the most common error, which lead to significant problems.

Acuant partnered with Clearwave to implement intelligent data capture for government IDs and medical insurance cards that is powered by machine learning. The technology quickly and accurately reads a patient’s ID and insurance card and auto-populates the information into Clearwave’s registration software. Clearwave kiosks now process as many as 625,000 records a month, with charts being prepared an average of 9 minutes ahead of appointments. Read additional details in a case study.

Clearwave registration kiosk users spend 50% less time filling out forms and 70% less time in waiting rooms

Capturing accurate patient information helps to create a more frictionless, positive patient experience. Patients now account for 30% of healthcare revenue. As more patients become significant payers, the demand for transparency will continue to increase. Medical record errors, medication mistakes, claim rejections, and clunky software interfaces can create lasting negative impressions and cause patients to seek care elsewhere. While Health IT is moving rapidly and in exciting spaces, the importance of having clean data from the start cannot be stressed enough. Good data is the foundation for IT innovation.

Choose an Experienced Solutions Partner

Acuant has over 20 years of experience as a technology partner for healthcare and other industries, creating data capture and ID verification solutions. Talk to an ID Solutions Specialist and find out how your organization can transform patient registration and front-office workflows.

 

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