Acuant and Healthpac Partner to Improve Patient Intake Process with Automated Patient Data Capture

LOS ANGELESFeb. 27, 2018 — Acuant, a global provider of identity verification solutions, today announced a partnership with Healthpac, a leading provider of medical billing and practice management software. This partnership offers an integrated solution that quickly captures identity information to improve accuracy and reduce wait times in the patient intake process. As a result, healthcare organizations can boost efficiency while improving patient experiences and reducing rejected insurance claims.

“Healthcare organizations are looking for ways to streamline processes and be more efficient,” said Buddy Claborn, CEO of Healthpac. “By partnering with Acuant, we are ensuring that our customers have the best option to improve patient intake, dramatically shortening transaction times with automated data capture that reduces errors and transaction time.”

Acuant’s technology allows patient information to be captured from insurance cards and government IDs and auto-populate electronic medical record (EMR) fields in seconds. This eliminates hundreds of keystrokes and shaves minutes off the onboarding process. Human error is virtually eliminated and claims are processed much faster with accurate data.

“Moving a paper-driven process to digital not only cuts down on paperwork, it allows healthcare organizations to improve patient experience,” said Yossi Zekri, CEO of Acuant. “Healthpac software frees healthcare staff from tedious paper-based systems, replacing them with powerful automated tools. Incorporating Acuant identity solutions reduces costs associated with redundant forms and incorrect information, improving the flow of patient information and transactions.”

Healthpac serves over 30,000 providers in 43 states with software tailored to provide the functionality needed in today’s healthcare industry.

Book time to speak with Acuant or come meet us at HIMSS 2018 in Las Vegas at booth #1635 to learn more.

About Acuant
Acuant is an identity verification platform that instantly reduces fraud while providing seamless customer experiences. Solutions include intelligent data capture and auto-fill software, identity document authentication, chip and ePassport authentication with PKI, facial recognition software and expert manual review of documents. Human assisted machine learning powers the largest ID library processing 196+ countries monthly and having completed more than 3 billion transactions worldwide.

Acuant mitigates risk and meets regulatory requirements such as KYC and AML, while protecting PII. Partners include start-ups, Fortune 500 and FTSE 350 organizations in all industries. For more information, please visit

PR Contact:
Malini Gujral
213- 867-2625





How the Healthcare Industry Utilizes Identity Solutions

The healthcare industry has built up a reputation for lagging claims, mountains of paperwork, and a bureaucratic process that does more damage than good—but a lot of this negative feedback stems from poor patient and customer experience.

Take the management of patients, for example. This process is typically over encumbered by redundant forms and requests for information already on file somewhere in the system. The problem with trying to streamline patient registration or workflow has to do with poor record management and filing.

Identity solutions allow healthcare officials and institutions to improve the onboarding process by eliminating extraneous paperwork and their associated costs. It also goes beyond cutting down on paperwork. Identity solutions can help reduce labor costs, improve the flow of patient information and transactions, and reduce problems like claim rejections owed to wrong or missing information.

There’s an increasing number of ways identity solutions can be used to improve the quality and efficiency of service. As the healthcare system makes the gradual change from physical paper documents to electronic medical record (EMR) systems, the benefits—and incentives for adopting a more streamlined approach—are becoming clear.

Automating data capture during patient intake

Using card scanners such as MedicScan at the front desk of a doctor’s office or hospital allows patients to be processed in record time. Their information can be captured from an insurance card or ID, their EMR auto-populated, and their identity verified in a matter of moments. This saves time for all parties involved, particularly patients and employees. Streamlining the intake process boosts efficiency by drastically cutting down on potential for human error during intake, further reducing time spent on rejected insurance claims.

With reliable identity solutions in place, healthcare can cut labor costs and wasted time by eliminating hundreds of keystrokes per intake, which frees up resources and personnel that can be better allocated. Devoting those resources to better patient care creates a lasting impression that helps build credibility and a better reputation.

Protecting customers and the industry from fraud

Healthcare is a popular target for hackers and would-be fraudsters. Implementing stronger protection for physician portals and EMRs, and utilizing authenticating technologies easily diminishes the potential for identity theft.

When a patient’s identity and privacy are compromised, not only do they suffer financial fallout, but the industry has to deal with the fraudulent claims and any legal fees they incurred because of the initial theft. This can tarnish a business’s reputation and it’s critical to healthcare’s success to have a standardized, streamlined flow of patient information—one that includes identity safeguards.

Having the power to verify patient identity allows hospitals and other practices to confirm that any given record is accurate and up to date, and gives them the peace of mind to know that their patient data isn’t being used by malicious hackers or fraudsters. The healthcare industry uses identity solutions, in part, as a security measure. They can protect customer information from falling into the wrong hands, but also ensure that medical records and health data are accurate. Errors in patient data could jeopardize future treatments or healthcare financial limits.

Customers feel safer knowing their information is being protected and recorded accurately, which builds further trust between healthcare providers and their patients.

Creating a more mobile healthcare experience

Healthcare staff are no longer bound to desks and front offices when patient information can be effortlessly pulled up on a terminal or tablet. Providers can swipe or scan IDs, documents, and insurance cards wherever they are, which means no more running around for charts or files.

When doctors can recall patient information at a moment’s notice, it enhances the quality of their care, and their ability to interact with patients. This also applies to patient care in non-traditional settings, such as specialized pharmacy administration and home health care.

Enabling other forms of check-in and health care

Mobile identity solutions create a sense of self-sufficiency that many patients may prefer. With tablets or kiosk systems, they can handle their own registration and check-in. This is another contributing factor to lowering labor costs and improving the patient experience. Having self-service check-ins streamlines the registration process by further automating the input and recall of patient information.

These advances allow something like retail clinics to exist as well. With almost instantaneous data capture and recall, these providers can quickly process medical insurance information to make more time for seeing the patient and administering care.

Healthcare hasn’t completely adopted the current identity solutions available to the industry yet. As it does, it paves the way for a streamlined method of handling claims and patient care that reduces risk of fraud, identity theft, and lost time and revenue.