Acuant respects and protects your privacy! We use state-of-the-art technology to protect the safety of credit card and personal information we collect from you. Additionally, we have designed our site so that no personal identifiable information is displayed online or is accessible to the general public via our web site or Email.
Acuant complies with the U.S.-EU Privacy Shield Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information from European Union member countries. To learn more about the Privacy Shield program, please visit https://www.privacyshield.gov/Program-Overview.
Your browser and our secure server encrypt confidential information during transmission, ensuring that transactions stay private and protected. Once information is collected by Acuant, we take reasonable precautions to protect personal information in our possession from loss, misuse, unauthorized access, disclosure, alteration and destruction.
We store your billing and shipping address, invoices and order history in our customer relationship management (“CRM”) database. We may purge customer information from our CRM database if we are no longer doing business with the customer.
We do not sell or rent our customers’ information (including personally identifiable information) to any third party under any circumstances. We do not reveal your email address or other personal information except as required to complete transactions with our third-party suppliers. In such cases, we provide only the information required to complete the transaction. By contract, the third party is prohibited from selling, renting or sharing this information.
During our order process, we ask you to provide us with contact and billing information, such as name, billing address, shipping address, email address, telephone number and a valid credit card number. We use this information to verify your account when you place an order, to deliver your order and to bill you for the product and services provided.
Your billing information and credit card transaction is processed through a third party gateway called Transnational Gateway. Your payment information is stored by Transnational in a secured vault where the digits of your credit card are masked for additional security. Acuant does not store any of your financial data on our servers.
If you provide us with your email address, and opt to be on our mailing list, we will occasionally send you an email with recommendations or notices of new products and prices.
We also send emails to keep you informed of your order status.
You should be at least thirteen (13) years of age to use our web site. We do not knowingly collect any personal information from minors under the age of thirteen (13). We reserve the right to request proof of age at any stage, so that we can verify that minors under the age of thirteen (13) are not using our web site. In the event that it comes to our knowledge that a person under the age of thirteen (13) is using the web site, we will prohibit and block such user from accessing the web site and will make all efforts to promptly delete any personal information with regard to such user.
We may share personal information collected through our web site with others in any of the following cases:
In any case other than the above, we will only share your personal information with others if we receive your prior consent. In order to add emphasis, Acuant does not sell or rent your personal information to any third parties except as noted above.
6080 Center Drive, Suite 850
Los Angeles, CA 90045
Acuant accepts VISA, MasterCard, American Express and Discover. Current billing address and phone information must be included with every order. Billing information must be verifiable with the issuing bank. If this information cannot be verified with the bank, the order will be cancelled.
We no longer accept credit card charges in excess of $10,000.00. Alternative payment forms are accepted such as ACH Transfers and Payment Terms. In order to be set-up for these alternate forms of payment please contact email@example.com or call us at (213) 867-2625.
Persons who commit fraudulent activity will be prosecuted to the fullest extent of the law. Web browsers transmit a unique address that can be used by law enforcement officials to identify fraudulent activity. Both the FBI and the US Secret Service are responsible for investigating Internet fraud cases.
Fraudulent information will be provided to the issuing bank, shipping carriers, and networked with our business partners.
Sales tax applies for orders that are shipped to the state of California, Massachusetts, Nebraska, Florida, Kentucky and Nevada. No additional charges will be applied to the listed prices except for the shipping and handling costs for orders not shipped to California, Massachusetts, Nebraska, Florida, Kentucky or Nevada. On international orders, additional taxes or duties may be charged for some countries by Fedex or local authorities, which are at the customer responsibility.
All deliveries are insured and guaranteed against loss, theft and damage.
If you should experience any freight damage, please submit a request.
Deliveries can be expected by combining order processing time and shipping time.
Our efficient processing system enables us to ship most of the orders the same day or within one business day. Delays to the above are expected for weekend orders. We ship Monday through Friday.
We ship to the continental United States. In addition, we ship to almost every country in the world.
Your billing information must be the same as listed for you by your credit card provider. We accept foreign billing addresses, but we may require (in rare cases) additional documentation prior to shipping your first order. We may ask to have a faxed copy of your passport or driver’s license, along with a copy of either your credit card billing statement, or a copy of the credit card you will be using.
We use FedEx International Priority. For some countries additional taxes or duties may be charged by FedEx or local authorities and are the responsibility of the customer.
We will replace defective products for up to 1 year from purchase date.
If you are not satisfied with our products for any reason, you may return it for a refund or a replacement within thirty (30) days of delivery. Acuant Inc., understands that exchanging and returning products may be an inconvenience but we strive to make the process a simple and straightforward one. We will gladly help you exchange or return your product, when it falls within the guidelines below.
Products that have been damaged by customers cannot be returned. The damages can include but are not limited to scratched, cracked, or chipped hardware, misuse, and/or neglect. Damaged products are absolutely not qualified for refund, replacement, or warranty protection.
A Return Merchandise Authorization (RMA) number is required for all returns. Returns without an RMA number will not be accepted.
Please contact our Customer Care department by email at firstname.lastname@example.org, or phone at (213) 867-2625, to request an RMA number. Return address and instructions will be provided when an RMA number is issued.
Failure to comply with the return instruction may result in an invalidation of your return.
To obtain an RMA number and receive return instruction, please provide us with the following information:
Refund or replacement will be granted if an RMA number is requested within fifteen (15) calendar days of product delivery.
NO RMA number will be issued after 30 calendar days of product delivery.
RMA’s must be received no more than fifteen (15) business days from the RMA issue date for shipments from the continental USA. Overseas and International shipments will have an extension of twenty-one (21) business days. After the allowed time, Acuant will invalidate the RMA and it will be the customer’s responsibility to arrange shipping with freight prepaid to ship the late RMA back to the customer.
30 day money back applies to purchases of fewer than ten scanners/units by an End-User. Orders greater than ten units will be subjected to restocking fees for unopened items. 30 day money back exclude shipping and handling costs.
Resellers have 30 day to return or exchange their units, there is a 25% restocking fees for returned unopened items.
Products MUST be returned in good condition, with all original parts and packaging (even if opened). A fifteen percent (15%) fee will be charged for incomplete returns (up to thirty percent (30%) if multiple accessories are missing).
Products that have been damaged by customers cannot be returned. If damaged product is returned, it is the customer’s responsibility to arrange shipping with freight prepaid to ship the damaged product back to the customer.
All RMA’s must be shipped with freight prepaid. Any shipments sent COD will be refused. Shipment charged to Acuant’s accounts will result in a partial forfeiture of your refund.
Shipping related charges are not refundable; unless the return is a result of Acuant error (you received the wrong product).
Acuant is not responsible for lost return packages. It is the responsibility of the customer to use reliable shipping methods or insuring the shipment in the event of a lost package.
Please keep all shipping records until your account or original method of payment has been credited and/or until you receive the replacement product.
Please allow 1-2 weeks for refund process. Refunds will only be applied to the same method of the original purchase.
To safeguard against possible abuses of Acuant’s return policy, we reserve the right to charge a restocking fee of fifteen percent (15%) at our discretion.
Special orders or quantities of ten (10) or more are subject to higher rates such as a 25% restocking fee. In most cases, it is recommended that the items be tested in the field prior to deploying multi-volume quantities as returns may not be accepted. Terms for exchanges/returns of high quantity or special order items will be set at the time of ordering.
Customers who refuse packages at the time of delivery or provide an undeliverable address will be charged the shipping and handling fee.
Claims for lost packages must be made to Acuant by the customer. Please follow the instructions we provide you.
Claims for damaged products in shipment must be made to Acuant by the customer. Please keep the original shipping boxes; we will need these items for further investigation.
If the product fails within the warranty period, please contact Acuant Technical Support department at (213) 867-2630 for instructions before sending the defective product back to us.