Policies

Online Privacy Statement

Acuant respects and protects your privacy! We use state-of-the-art technology to protect the safety of credit card and personal information we collect from you. Additionally, we have designed our site so that no personal identifiable information is displayed online or is accessible to the general public via our web site or Email.

Acuant complies with the U.S.-EU Safe Harbor Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information from European Union member countries. Acuant has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. To learn more about the Safe Harbor program, and to view Acuant’s certification, please visit http://www.export.gov/safeharbor. The current effective date of this privacy policy is July 1, 2013.

Security

Your browser and our secure server encrypt confidential information during transmission, ensuring that transactions stay private and protected. Once information is collected by Acuant, we take reasonable precautions to protect personal information in our possession from loss, misuse, unauthorized access, disclosure, alteration and destruction.

Information collected

You may visit our sites anonymously. We do not use cookies or any similar technology to collect any information about you. However, when ordering or registering on our site, you will be asked to enter your personal information to complete the transaction. You can opt out of having your personal information collected by calling our Customer Service and ordering over the telephone or purchasing through one of our distributors.

We store your billing and shipping address, invoices and order history in our customer relationship management (“CRM”) database. We may purge customer information from our CRM database if we are no longer doing business with the customer.

Use of Your Personal Information

We do not sell or rent our customers’ information (including personally identifiable information) to any third party under any circumstances. We do not reveal your email address or other personal information except as required to complete transactions with our third-party suppliers. In such cases, we provide only the information required to complete the transaction. By contract, the third party is prohibited from selling, renting or sharing this information.

During our order process, we ask you to provide us with contact and billing information, such as name, billing address, shipping address, email address, telephone number and a valid credit card number. We use this information to verify your account when you place an order, to deliver your order and to bill you for the product and services provided.

Your billing information and credit card transaction is processed through a third party gateway called Transnational Gateway. Your payment information is stored by Transnational in a secured vault where the digits of your credit card are masked for additional security. Acuant does not store any of your financial data on our servers.

If you provide us with your email address, and opt to be on our mailing list, we will occasionally send you an email with recommendations or notices of new products and prices.

We also send emails to keep you informed of your order status.

Minors

You should be at least thirteen (13) years of age to use our web site. We do not knowingly collect any personal information from minors under the age of thirteen (13). We reserve the right to request proof of age at any stage, so that we can verify that minors under the age of thirteen (13) are not using our web site. In the event that it comes to our knowledge that a person under the age of thirteen (13) is using the web site, we will prohibit and block such user from accessing the web site and will make all efforts to promptly delete any personal information with regard to such user.

Sharing Information with Others

We may share personal information collected through our web site with others in any of the following cases:

  • If we reasonably believe that you have breached the terms of use of this web site or performed any action that we reasonably believe to be violating the applicable law or rules;
  • If we believe that we are required by law to disclose your information, we may share your information with law enforcement or other competent authorities and any third party, as may be required (e.g. to detect, prevent, or otherwise address fraud, security, or technical issues; to respond to claims or satisfy any legal process, subpoena, or governmental request; or to protect the rights, property, or personal safety of Acuant, its partners, users of the web site or the Company’s technology or the general public);
  • In the event Acuant goes through a business transition such as a merger, acquisition by another company, consolidation, change of control, reorganization, bankruptcy, or sale of all or a portion of its assets, your information will be among the assets transferred. In such event, the recipient of your personal information will undertake to use at least the same safeguards to protect your personal information as Acuant does so that your personal information will continue to be protected with the same safeguards as before;
  • We may also share personal information with our subsidiaries, sister companies, and parent companies, but their use of such information must comply with this Privacy Policy.

 

In any case other than the above, we will only share your personal information with others if we receive your prior consent. In order to add emphasis, Acuant does not sell or rent your personal information to any third parties except as noted above.

Safe Harbor

In accordance with our commitment to protect personal privacy, Acuant Inc. adheres to the principles of the Safe Harbor Framework as developed by the U.S. Department of Commerce in consultation with the European Commission and has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement.

The United States Department of Commerce and the European Commission have agreed on a set of data protection principles (the “U.S.-EU Safe Harbor Principles“) and frequently asked questions (collectively the “U.S.-EU Safe Harbor Framework”) to enable U.S. companies to satisfy the requirement under European Union law that adequate protection be given to personal information transferred from the EU to the United States. The EEA also has recognized the U.S. Safe Harbor as providing adequate data protection.

Disputes

Any questions or concerns regarding the use or disclosure of personal information should be directed to Acuant at marketing@acuantcorp.com. The Company will investigate and attempt to resolve complaints and disputes regarding the use and disclosure of personal information in accordance with the principles contained in this Policy. For complaints that cannot be resolved between Acuant and the complainant, the Company has agreed to participate in the dispute resolution procedures of the PrivacyTrust pursuant to the Safe Harbor Principles.

Changes to This Privacy Policy

We may from time to time change this Privacy Policy. We encourage you to visit and review this Privacy Policy frequently to stay informed. If we implement substantial changes, they will take effect seven (7) days after we have posted a notice on our web site that the Privacy Policy has been updated. We will also update the “Last updated” date at the end of this Policy. You agree to be bound by any of the changes made to this Policy. Your continued use of the web site after the changes take effect will indicate your acceptance of the amended Privacy Policy. If you do not agree with any of the amended terms, you must avoid any further use of the web site.

For questions about this Privacy Policy, please direct your inquiries to:
Alexi Georghiou
6080 Center Drive, Suite 850
Los Angeles, CA 90045
ageorghiou@acuantcorp.com

Payment Policy

Credit Cards

Acuant accepts VISA, MasterCard, American Express and Discover. Current billing address and phone information must be included with every order. Billing information must be verifiable with the issuing bank. If this information cannot be verified with the bank, the order will be cancelled.

We no longer accept credit card charges in excess of $10,000.00. Alternative payment forms are accepted such as ACH Transfers and Payment Terms. In order to be set-up for these alternate forms of payment please contact accounting@acuantcorp.com or call us at (213) 867-2625.

Credit Card Security

Persons who commit fraudulent activity will be prosecuted to the fullest extent of the law. Web browsers transmit a unique address that can be used by law enforcement officials to identify fraudulent activity. Both the FBI and the US Secret Service are responsible for investigating Internet fraud cases.

Fraudulent information will be provided to the issuing bank, shipping carriers, and networked with our business partners.

Sales Tax

Sales tax applies for orders that are shipped to the state of California, Massachusetts, Nebraska, Florida, Kentucky and Nevada. No additional charges will be applied to the listed prices except for the shipping and handling costs for orders not shipped to California, Massachusetts, Nebraska, Florida, Kentucky or Nevada. On international orders, additional taxes or duties may be charged for some countries by Fedex or local authorities, which are at the customer responsibility.

Shipping Policy

  • We use the services of premium carriers (UPS, FedEx, USPS).
  • Our delivery options are Ground, 2nd day Air, 3 days Select, Overnight and international.
  • All of our products are always in stock (unless specifically noted).
  • Delivery times are stated in business days, and do not include order processing times.
  • Ground: 5-7 business days (not counting shipping day)
  • 2nd day Air: 2 business days (not counting shipping day)
  • 3 days Select 3 business days (not counting shipping day)
  • Overnight: Next day for orders accepted Monday through Thursday before 11:00AM PST
  • Overnight orders accepted after 11:00AM pacific time will be shipped on the next day
  • Overnight Orders Accepted on Friday before 11:00AM, will be delivered on Monday
  • International: FedEx International priority 4-5 business days

 

Insurance

All deliveries are insured and guaranteed against loss, theft and damage.
If you should experience any freight damage, please submit a request.

Overdue

Deliveries can be expected by combining order processing time and shipping time.

Order Processing Time

Our efficient processing system enables us to ship most of the orders the same day or within one business day. Delays to the above are expected for weekend orders. We ship Monday through Friday.

Destinations and International Orders

We ship to the continental United States. In addition, we ship to almost every country in the world.

Billing to an International Address

Your billing information must be the same as listed for you by your credit card provider. We accept foreign billing addresses, but we may require (in rare cases) additional documentation prior to shipping your first order. We may ask to have a faxed copy of your passport or driver’s license, along with a copy of either your credit card billing statement, or a copy of the credit card you will be using.

International Shipping Method

We use FedEx International Priority. For some countries additional taxes or duties may be charged by FedEx or local authorities and are the responsibility of the customer.

Warranties

We will replace defective products for up to 1 year from purchase date.

Return Policy

  • 30 day money back applies to orders by end-user with number of units under 10.
  • 30 day money back exclude shipping and handling fees.
  • Orders greater than 10 units will be subjected to restocking fees.
  • Resellers have 30 days to return or exchange their units. A fee of 25% will be charged for unopened items (restocking fee). Open items may be rejected.
  • Anything outside of the above guidelines requires approval.

 

If you are not satisfied with our products for any reason, you may return it for a refund or a replacement within thirty (30) days of delivery. Acuant Inc., understands that exchanging and returning products may be an inconvenience but we strive to make the process a simple and straightforward one. We will gladly help you exchange or return your product, when it falls within the guidelines below.

Terms and Conditions

Products that have been damaged by customers cannot be returned. The damages can include but are not limited to scratched, cracked, or chipped hardware, misuse, and/or neglect. Damaged products are absolutely not qualified for refund, replacement, or warranty protection.

A Return Merchandise Authorization (RMA) number is required for all returns. Returns without an RMA number will not be accepted.

Please contact our Customer Care department by email at orders@acuantcorp.com, or phone at (213) 867-2625, to request an RMA number. Return address and instructions will be provided when an RMA number is issued.

Failure to comply with the return instruction may result in an invalidation of your return.

To obtain an RMA number and receive return instruction, please provide us with the following information:

  • Invoice, Sales Order, or Pick number
  • Product description or item code
  • Reason for the return/exchange
  • Contact information such as email address and phone number

 

Refund or replacement will be granted if an RMA number is requested within fifteen (15) calendar days of product delivery.

NO RMA number will be issued after 30 calendar days of product delivery.

RMA’s must be received no more than fifteen (15) business days from the RMA issue date for shipments from the continental USA. Overseas and International shipments will have an extension of twenty-one (21) business days. After the allowed time, Acuant will invalidate the RMA and it will be the customer’s responsibility to arrange shipping with freight prepaid to ship the late RMA back to the customer.

30 day money back applies to purchases of fewer than ten scanners/units by an End-User. Orders greater than ten units will be subjected to restocking fees for unopened items. 30 day money back exclude shipping and handling costs.

Resellers have 30 day to return or exchange their units, there is a 25% restocking fees for returned unopened items.

Products MUST be returned in good condition, with all original parts and packaging (even if opened). A fifteen percent (15%) fee will be charged for incomplete returns (up to thirty percent (30%) if multiple accessories are missing).

Products that have been damaged by customers cannot be returned. If damaged product is returned, it is the customer’s responsibility to arrange shipping with freight prepaid to ship the damaged product back to the customer.

All RMA’s must be shipped with freight prepaid. Any shipments sent COD will be refused. Shipment charged to Acuant’s accounts will result in a partial forfeiture of your refund.

Shipping related charges are not refundable; unless the return is a result of Acuant error (you received the wrong product).

Acuant is not responsible for lost return packages. It is the responsibility of the customer to use reliable shipping methods or insuring the shipment in the event of a lost package.

Please keep all shipping records until your account or original method of payment has been credited and/or until you receive the replacement product.

Please allow 1-2 weeks for refund process. Refunds will only be applied to the same method of the original purchase.

To safeguard against possible abuses of Acuant’s return policy, we reserve the right to charge a restocking fee of fifteen percent (15%) at our discretion.

Special Orders

Special orders or quantities of ten (10) or more are subject to higher rates such as a 25% restocking fee. In most cases, it is recommended that the items be tested in the field prior to deploying multi-volume quantities as returns may not be accepted. Terms for exchanges/returns of high quantity or special order items will be set at the time of ordering.

Refused or Undeliverable Shipment

Customers who refuse packages at the time of delivery or provide an undeliverable address will be charged the shipping and handling fee.

Loss or Damage in Shipment

Claims for lost packages must be made to Acuant by the customer. Please follow the instructions we provide you.

Claims for damaged products in shipment must be made to Acuant by the customer. Please keep the original shipping boxes; we will need these items for further investigation.

Defective Product and Warranty

If the product fails within the warranty period, please contact Acuant Technical Support department at (213) 867-2630 for instructions before sending the defective product back to us.

 

Questions?   Let’s Talk