If you continue to use our web site, then you have given your consent to the data collection and processing by Acuant that is described in this policy.
Information Collection, Use, and Sharing
We only have access to and collect information that you voluntarily give us via email or other direct contact from you. As a result of the information that you provide to us, we may have information that could be used to identify you such as your name, address, email address, telephone number, etc. This information is referred to as personally identifiable information or “PII”. Since we know that PII is highly sensitive information, we treat it with a high level of security.
We will only use your PII to respond to you regarding the reason you contacted us. Your PII will be used solely by Acuant to process your request. We will neither sell nor rent this information to any third party unless it is necessary to accomplish your request, e.g., processing your credit card purchase or shipping your order to you.
Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can request that we take certain actions listed below at any time by contacting us via the email address or phone number provided on our website:
Cross-border Transfers of Your Data
Information that we collect from you, including PII, may be transferred across borders from your country to other countries. Whether such cross-border transfer of your data will occur will depend on your location, the nature of your request and the location of our data processing center. If you are located in a country with data privacy laws governing data collection and use please note that by making your request of Acuant, you are consenting and permitting the transfer of information, including PII, to countries that may not have the same data protection laws as your own country.
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure manner. You can verify this by looking for a small lock icon on the address bar and looking for “https” at the beginning of the address of the Web page.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to your PII. The servers on which we store PII are kept in a secure environment with limited access.
In order to use this website, a user must first complete the registration form. During registration, a user is required to give certain information (such as name and email address). This information is used to contact you about the products/services on our site in which you have expressed interest. At your option, you may also provide demographic information (such as gender or age) about yourself but it is not required.
We request information from you on our order form. In order to purchase a product, you must provide contact information (such as name and shipping address) and financial information (e.g., credit card number, expiration date). This PII is used for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.
We use “cookies” on this site. A cookie is a piece of data stored on a site visitor’s hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Usage of cookies on our site is in no way linked to any personally identifiable information.
Privacy of Minors
Although our products and services are not geared to attracting minors, a minor may enter our website. We endeavor to comply with child protection of online privacy legislation and undertake not to collect data from users that are known to us to be minors of the age of 13 or younger. If you are 13 years of age or younger, please stop your use of our web site. The age used to determine whether a person is a minor may change according to the jurisdiction where you are located. Please know that it is Acuant’s policy not to collect any data from a minor, wherever located. If we or you determine that we have inadvertently, without knowledge, collected PII from a minor, such information will be permanently deleted from our files upon becoming aware of information collected from a minor.
This website contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.
Do Not Track
Do not Track (“DNT”) is a setting provided by your browser (depending on the browser used) that you can activate in your browser’s settings to let Internet sites know that you do not want them collecting certain information about you. Unfortunately, we do not currently have the technology to respond to DNT signals. As a result, we do not afford different treatment to California residents whose browsers send a DNT signal as opposed to those without this setting.
Last revised: May 17, 2018
Your browser and our secure server encrypt confidential information during transmission, ensuring that transactions stay private and protected. Once information is collected by Acuant, we take reasonable precautions to protect personal information in our possession from loss, misuse, unauthorized access, disclosure, alteration and destruction.
We store your billing and shipping address, invoices and order history in our customer relationship management (“CRM”) database. We may purge customer information from our CRM database if we are no longer doing business with the customer.
We do not sell or rent our customers’ information (including personally identifiable information) to any third party under any circumstances. We do not reveal your email address or other personal information except as required to complete transactions with our third-party suppliers. In such cases, we provide only the information required to complete the transaction. By contract, the third party is prohibited from selling, renting or sharing this information.
During our order process, we ask you to provide us with contact and billing information, such as name, billing address, shipping address, email address, telephone number and a valid credit card number. We use this information to verify your account when you place an order, to deliver your order and to bill you for the product and services provided.
Your billing information and credit card transaction is processed through a third party gateway called Transnational Gateway. Your payment information is stored by Transnational in a secured vault where the digits of your credit card are masked for additional security. Acuant does not store any of your financial data on our servers.
If you provide us with your email address, and opt to be on our mailing list, we will occasionally send you an email with recommendations or notices of new products and prices.
We also send emails to keep you informed of your order status.
You should be at least thirteen (13) years of age to use our web site. We do not knowingly collect any personal information from minors under the age of thirteen (13). We reserve the right to request proof of age at any stage, so that we can verify that minors under the age of thirteen (13) are not using our web site. In the event that it comes to our knowledge that a person under the age of thirteen (13) is using the web site, we will prohibit and block such user from accessing the web site and will make all efforts to promptly delete any personal information with regard to such user.
We may share personal information collected through our web site with others in any of the following cases:
In any case other than the above, we will only share your personal information with others if we receive your prior consent. In order to add emphasis, Acuant does not sell or rent your personal information to any third parties except as noted above.
Acuant, Inc. believes that individuals should be in control of their Personal Data and recognizes that the need for strong, customer friendly identity proofing solutions has never been greater. As Personal Data is continuously at risk, we strive to create trusted solutions that put individuals at ease and give them control of their data, while simultaneously allowing businesses to address the appropriate level of risk and offer the appropriate security. Acuant, as a data processor under the GDPR is compliant with the rigorous demands of the legislation and we want to work and cooperate with our current and future partners and be prepared to meet the requirements of the GDPR together.
The General Data Protection Regulation (“GDPR”) is a legal framework that sets guidelines for the collection and processing of Personal Data of individuals within the European Union (EU). Any company that holds personal data of EU residents or processes data of EU residents is accountable under the GDPR, regardless of the company’s physical location.
Acuant’s Security Measurements
Acuant has implemented technical and organizational measures to ensure the security of the Personal Data while the data is in Acuant’s possession or control. The security measures that Acuant has implemented include, but are not limited to:
• Encryption of the Personal Data during transmission;
• Prevention of accidental or unauthorized access, reading, copying, modification, removal or destruction of the Personal Data;
• Access is restricted to Acuant’s employees who have a “need to know” in order to carry out the purpose of the processing and all of those employees are under an obligation of confidentiality with Acuant;
• Training of Acuant’s employees regarding the proper handling of Personal Data;
• The data center where the Personal Data is processed and/or stored has restricted access;
• Use of technological means (e.g. firewalls) to prevent unauthorized access to the Personal Data while it is in Acuant’s possession or control;
• A disaster recovery plan which allows the restoration of all Personal Data in the event of a catastrophic event;
• Logging of all processing activity of the Personal Data which records when the Personal Data was processed, what processes the Personal Data underwent, anyone that accessed the Personal Data, where and when the Personal Data was transmitted and when the Personal Data was erased from Acuant’s SAAS service; and
• Annual review and evaluation of the adequacy of Acuant’s security measures.
Data Subject’s Access to the Personal Data
• Acuant’s Data Protection Officer (“DPO”) may be contacted at email@example.com
• Data Subjects may contact the DPO about all issues related to processing of their Personal Data and exercise all of their rights under the GDPR. A Data Subject is entitled to request and the DPO shall respond without undue delay to the following:
o To know the content of the Personal Data being processed and/or stored by Acuant
o Correction, amendment, or deletion of their Personal Data if inaccurate
o To whom the Personal Data has been disclosed
The information given to you by Acuant concerning technical, legal, or professional aspects of Acuant’s compliance with the GDPR is for informational purposes only and does not constitute legal or professional advice nor create any legal obligation or liability on the part of Acuant, Inc.
Acuant accepts VISA, MasterCard, American Express and Discover. Current billing address and phone information must be included with every order. Billing information must be verifiable with the issuing bank. If this information cannot be verified with the bank, the order will be cancelled.
We no longer accept credit card charges in excess of $10,000.00. Alternative payment forms are accepted such as ACH Transfers and Payment Terms. In order to be set-up for these alternate forms of payment please contact firstname.lastname@example.org or call us at (213) 867-2625.
Persons who commit fraudulent activity will be prosecuted to the fullest extent of the law. Web browsers transmit a unique address that can be used by law enforcement officials to identify fraudulent activity. Both the FBI and the US Secret Service are responsible for investigating Internet fraud cases.
Fraudulent information will be provided to the issuing bank, shipping carriers, and networked with our business partners.
Sales tax applies for orders that are shipped to the state of California, Massachusetts, Nebraska, Florida, Kentucky and Nevada. No additional charges will be applied to the listed prices except for the shipping and handling costs for orders not shipped to California, Massachusetts, Nebraska, Florida, Kentucky or Nevada. On international orders, additional taxes or duties may be charged for some countries by Fedex or local authorities, which are at the customer responsibility.
All deliveries are insured and guaranteed against loss, theft and damage.
If you should experience any freight damage, please submit a request.
Deliveries can be expected by combining order processing time and shipping time.
Our efficient processing system enables us to ship most of the orders the same day or within one business day. Delays to the above are expected for weekend orders. We ship Monday through Friday.
We ship to the continental United States. In addition, we ship to almost every country in the world.
Your billing information must be the same as listed for you by your credit card provider. We accept foreign billing addresses, but we may require (in rare cases) additional documentation prior to shipping your first order. We may ask to have a faxed copy of your passport or driver’s license, along with a copy of either your credit card billing statement, or a copy of the credit card you will be using.
We use FedEx International Priority. For some countries additional taxes or duties may be charged by FedEx or local authorities and are the responsibility of the customer.
We will replace defective products for up to 1 year from purchase date.
If you are not satisfied with our products for any reason, you may return it for a refund or a replacement within thirty (30) days of delivery. Acuant Inc., understands that exchanging and returning products may be an inconvenience but we strive to make the process a simple and straightforward one. We will gladly help you exchange or return your product, when it falls within the guidelines below.
Products that have been damaged by customers cannot be returned. The damages can include but are not limited to scratched, cracked, or chipped hardware, misuse, and/or neglect. Damaged products are absolutely not qualified for refund, replacement, or warranty protection.
A Return Merchandise Authorization (RMA) number is required for all returns. Returns without an RMA number will not be accepted.
Please contact our Customer Care department by email at email@example.com, or phone at (213) 867-2625, to request an RMA number. Return address and instructions will be provided when an RMA number is issued.
Failure to comply with the return instruction may result in an invalidation of your return.
To obtain an RMA number and receive return instruction, please provide us with the following information:
Refund or replacement will be granted if an RMA number is requested within fifteen (15) calendar days of product delivery.
NO RMA number will be issued after 30 calendar days of product delivery.
RMA’s must be received no more than fifteen (15) business days from the RMA issue date for shipments from the continental USA. Overseas and International shipments will have an extension of twenty-one (21) business days. After the allowed time, Acuant will invalidate the RMA and it will be the customer’s responsibility to arrange shipping with freight prepaid to ship the late RMA back to the customer.
30 day money back applies to purchases of fewer than ten scanners/units by an End-User. Orders greater than ten units will be subjected to restocking fees for unopened items. 30 day money back exclude shipping and handling costs.
Resellers have 30 day to return or exchange their units, there is a 25% restocking fees for returned unopened items.
Products MUST be returned in good condition, with all original parts and packaging (even if opened). A fifteen percent (15%) fee will be charged for incomplete returns (up to thirty percent (30%) if multiple accessories are missing).
Products that have been damaged by customers cannot be returned. If damaged product is returned, it is the customer’s responsibility to arrange shipping with freight prepaid to ship the damaged product back to the customer.
All RMA’s must be shipped with freight prepaid. Any shipments sent COD will be refused. Shipment charged to Acuant’s accounts will result in a partial forfeiture of your refund.
Shipping related charges are not refundable; unless the return is a result of Acuant error (you received the wrong product).
Acuant is not responsible for lost return packages. It is the responsibility of the customer to use reliable shipping methods or insuring the shipment in the event of a lost package.
Please keep all shipping records until your account or original method of payment has been credited and/or until you receive the replacement product.
Please allow 1-2 weeks for refund process. Refunds will only be applied to the same method of the original purchase.
To safeguard against possible abuses of Acuant’s return policy, we reserve the right to charge a restocking fee of fifteen percent (15%) at our discretion.
Special orders or quantities of ten (10) or more are subject to higher rates such as a 25% restocking fee. In most cases, it is recommended that the items be tested in the field prior to deploying multi-volume quantities as returns may not be accepted. Terms for exchanges/returns of high quantity or special order items will be set at the time of ordering.
Customers who refuse packages at the time of delivery or provide an undeliverable address will be charged the shipping and handling fee.
Claims for lost packages must be made to Acuant by the customer. Please follow the instructions we provide you.
Claims for damaged products in shipment must be made to Acuant by the customer. Please keep the original shipping boxes; we will need these items for further investigation.
If the product fails within the warranty period, please contact Acuant Technical Support department at (213) 867-2630 for instructions before sending the defective product back to us.