ID & Verification Technology Drives a Better Patient Experience Especially for Millennials and Mobile Healthcare Operations

National Health IT Week highlights the digital health initiatives that the healthcare industry is embracing to provide improved patient care. The millennial demographic in particular is leading the trend in combining technology and healthcare for a better patient experience. According to a report from Communispace, millennials are early adopters of healthcare related tech, and they have led the use of wearable sensors that are tied to mobile health apps. The millennial demographic also places a great value on convenience. Unlike members of older generations who prefer to see a primary care physician whenever they have a health issue, 34% of millennials opt to visit retail clinics while 24% prefer acute care clinics when it comes to minor concerns.

To appeal to the millennial demographic and other patients who value convenience, healthcare practitioners should seek to reduce the amount of time a patient spends in the waiting room. Healthcare facilities can improve patient wait times by streamlining the check-in process with advanced technology. Acuant’s MedicScan is the best front office solution for healthcare facilities that want to streamline data intake when new and current patients come in for an appointment. Instead of making patients fill out repetitive forms, front office staff can use MedicScan to electronically gather relevant information from patient IDs. Electronic data entry allows front office staff to spend less time guiding patients through routine forms. Instead, the staff can spend more time assisting patients who have specific needs or concerns. Along with saving time, gathering data electronically prevents identity fraud, reduces manual errors and claim rejections by having accurate data from the start.Filling out insurance forms can be especially confusing, and an error on a form can lead to problems for both the patient and the practice. Insurance forms that are filled out incorrectly are one of the leading causes of rejected claims. When claims are rejected, front desk staff has to spend time revising the paperwork and then sending the new information back to the insurance provider. This lengthy back and forth process means that it can take months for a claim to be approved, which affects the finances of healthcare practitioners. With Acuant’s ability to instantly gather data from insurance cards, patients and staff can be sure that information is accurate, and claims will go through.

As the millennial demographic drives the use of technology and even mobile healthcare options, the healthcare industry should embrace the digitization of patient forms and files. Healthcare facilities and mobile operations such as Heal or Curology can use electronic data gathering solutions to quickly obtain patient information. This leads to higher accuracy, shorter wait times, and fewer rejected claims, which overall leads to a better patient experience.

The Future is Here: Mobile Check-In & Digital Keyless Entry for Hotels are Reality

As technology continues to improve many routine processes, we all look forward to improvements that make life easier and experiences more enjoyable when it comes to traveling. Travelers for business and leisure alike dread the antiquated check-in process at hotels. While there have been small steps to improve this, it has remained a tedious, unpleasant experience that feels like a never ending series of questions with demands for ID’s, credit cards that ends in finally obtaining your key. Only to find later this key does not work, is demagnetized, or you come to misplace it.

Hotels today are making big efforts to move away from tasks like this, and provide more convenient processes for their guests. This is especially true in light of new competition from AirBNB, HomeAway and VRBO, which offer more travel options than ever before.

Mobile check-in and digital keyless entry are slowly beginning to transform how guests check-in and customer satisfaction ratings are climbing and expected to soar as this takes hold. Case in point, a recent JD Power study on hotel satisfaction found that while only 3% of guests take advantage of online or mobile check-in, check-in/check-out satisfaction is highest among these guests. And, those mobile check in/out adoption numbers are expected to spike in coming years.

Acuant recently partnered with OpenKey, the industry standard for universal mobile key technology, to provide mobile key access to hotel guests. With the OpenKey app, hotel employees can easily generate and manage mobile keys for their guests. All guests need to do is download the app onto their smartphones. Then they can use their mobile devices to check-in securely and access their rooms without having to visit the front desk. Independent hotels across the country have implemented OpenKey’s digital keyless entry solution with confidence in the security of the underlying Acuant technology.

Acuant’s ID verification capabilities allow guests to check-in securely through a mobile device, take away the paperwork and credential handling and make the check-in experience a seamless one. The OpenKey app notifies hotel employees when a guest has checked in and Acuant’s ID authentication guarantees that only verified guests will have access to their rooms, which allows for convenience without sacrificing security. Guests can also use their smartphones to access hotel amenities such as pools, spas and fitness centers, where a room key would be cumbersome.

By relying on better technology, hotel staff will spend less time at the front desk and more time creating personalized guest services. Guests will feel empowered and enjoy the freedom of self-service check-in and digital keys. No lines, no paperwork, no keys to lose- traveling just became a lot more pleasurable!

Gun Control: Current Purchasing Process and Technology’s Role

The topic of gun control is making headline news more and more consistently. With recent tragic events and ongoing gun control law battles, one might start to question and research what laws currently exist around purchasing a firearm today and what that process looks like.

When a customer buys a firearm from a Federal Firearm Licensed Dealer, they have to fill out government forms like ATF Form 4473, from the Bureau of Alcohol, Tobacco, Firearms and Explosives. ATF Form 4473 requires customers to fill out personally identifying information like names, addresses, and dates of birth. Customers also have to include information from valid government-issued photo IDs, like a driver’s license that includes their current address.  A National Instant Criminal Background Check System (NICS) background check transaction number is required as well. This background check determines if prospective firearms or explosives buyers’ name and birth year match those of a person who is not eligible to buy.

Firearms sellers rely on customers to fill out forms accurately, since they have to keep a log of all purchases. The ATF can inspect purchase logs, and lying on federal forms for a firearms purchase can result in a felony. Incorrectly filling out forms for a firearms purchase can result in severe consequences for the buyer and the seller, so it is imperative that the information gathered is accurate.

Intelligent data capture and identity verification can help to reduce fraud and errors in the firearms transaction process. Our recent partnership with ITouch Technology, a developer of multimedia technology for the hunting and fishing sports industry, has created a self-service kiosk solution that enables electronic capture of customer’s identification to be utilized for processing the ATF Form 4473 and NICS background checks. ITouch Technology’s kiosk application has been developed for use by federally licensed firearms dealers, and offers Acuant’s solution for accurate identification capture and information gathering.

Instead of manually filling out forms, Acuant’s software gathers data from government issued ID’s and auto-populates the information into government approved forms. Filling out forms manually can often result in inaccuracies, which can cause problems for buyers, sellers, and the ATF. Intelligent data capture guarantees accuracy.

Sporting goods retailers that sell hunting and fishing licenses can also benefit from intelligent data capturing solutions. Instead of filling out applications with a retail employee, customers can instead apply for a license at a self-service kiosk. Customers can scan their ID’s at the ITouch Technology self-service kiosk. Acuant’s solution will verify the customer’s identity while automatically filling out a license application with information gathered from the ID. This solution eliminates errors while the verification element ensures the person’s identity.

Purchasing a firearm is a serious matter, and immaterial of current federal regulations, it is clear that technology solutions can play a positive role in the current process.

Consumers Prefer Self-Service Kiosks at Banks

There are various reasons consumers like kiosks when performing banking transactions, learn why statistics seem to be in favor of kiosk technology.

Mercator Advisory Group’s customer insight report revealed that even though American consumers typically prefer to deposit their checks with bank tellers, they’re increasingly using self-service methods to deposit their checks. The advisory group surveyed over 3,000 American customers over the course of a year, and found that consumers who don’t like using mobile and online banking prefer to use self-service kiosks at physical branch locations. Studies also show that customers increasingly prefer using self-service kiosks at their banks because of the time it saves.

According to a study by Source Technologies, self-service retail banking kiosks can offer significant improvements to physical branch locations. Usually it takes customers 9 minutes to get an official check from a bank teller. When banks provide self-service kiosks for their customers to use, the time it takes to get an official check gets cut down to 40 seconds. Customers can get their checks 13.5 times faster with a self-service kiosk.

Self-service kiosks in banks help tellers offer better customer service since they’re not focused on helping customers with routine transactions. Bank employees can answer complex financial questions for customers who need in-depth information, and they can also tell their customers about additional services that their bank has to offer. According to Source Technologies, a bank in Connecticut used self-service kiosks to handle 40% of customer transactions, leaving employees free to work on more complex tasks. A credit union in North Carolina decreased bank teller costs by 40% when it made self-service kiosks available to its customers.

The Source Technologies study also found that although online banking has reduced foot traffic in retail branch locations, millennials prefer to visit banks to get more detailed information from employees. The study revealed that out of the people who visited a physical branch location last year, 72% were millennials. Also, 54% of millennials prefer to visit banks when they need more in-depth information from employees regarding their banking needs. Typically millennials prefer to conduct routine transactions themselves, and like to use self-service kiosks when available, but they also like to have an employee nearby to help if needed, or to provide more detailed information.
With self-service kiosks, customers can spend less time at the bank. Instead of waiting in line for a teller, customers can scan their IDs and bank cards before completing a routine transaction at a self-service kiosk, and be out the door in seconds. Banks can also use self-service kiosks to quickly help their customers sign up for different promotions and offers. Customers might be hesitant to sign up for a promotion because they’re short on time, and don’t want to fill out any routine forms. With an ID scanner at a self-service kiosk, customers can get the routine paperwork out of the way in seconds. Bank employees will also know that they don’t have to worry about fraud, since their customer’s ID was verified and authenticated. Self-service kiosks can reduce the amount of time customers spend at banks, and free up time for bank employees.

Airports Plan to Invest in Self-Service Kiosks

According to the 2014 SITA/ACI Airport IT Trends Survey, airports will be investing in more technology to improve the passenger processes. The researchers surveyed IT executives from 106 of the top 200 airport operators around the world. Around 86% of airports said that they were planning on investing in the self-service processes in the next three years.

According to the 2014 SITA/ACI Airport IT Trends Survey, airports will be investing in more technology to improve the passenger processes. The researchers surveyed IT executives from 106 of the top 200 airport operators around the world. Around 86% of airports said that they were planning on investing in the self-service processes in the next three years. This rate is expected to increase to 92% in 2017. Airports plan on spending $6.8 billion in technology.

The researchers also asked questions to 2,500 passengers at busy airports in different countries. The questions were related to how often passengers use self-service features at airports. The survey found that passengers are increasingly using technology throughout the airport. There was a direct correlation between the frequency of travel, and the chances of carrying a smartphone. Half of the interviewed passengers said that they had used a self-service option either online, on their mobile devices, or at a self-service kiosk. Online check-ins experienced the highest increase in passenger use, at 67%. Mobile check-in grew by 64%. Of the passengers surveyed, 70% prefer to use self-service kiosks at the airport to check-in.

Airports hope to use the self-service kiosks to improve the passenger processes. Out of all of the senior IT executives who were surveyed, 37% said that they planned to increase the number of check-in kiosks. Currently, there are already 14,000 self-service check-in kiosks installed in airports worldwide. The SITA survey found that out of the passengers who prefer to check-in online, 37% would choose to use a self-service kiosk if they had no Internet connection at the airport. The passengers who chose not to use the self-service kiosks to check-in were usually traveling with a bag that needed to get checked-in. Lining up at bag drop-off desks canceled the benefits that a self-service kiosk provides, so they preferred to check-in when they dropped off their bags. The survey found that throughout all of the airports studied worldwide, passengers were all consistently looking to speed up the check-in process, and adopting self-service quickly.

More airports around the world are using self-service kiosks in innovative ways. At both Schiphol Airport in Amsterdam and Charles de Gaulle Airport in Paris, passengers can use self-service transfer kiosks to bypass long lines and grab a boarding pass for their connecting flight. Bermuda Airport has started a new missing bag claim kiosk, and 66% of survey respondents said that they would use it. This is an increase from 2013, where only 48% of passengers said they would use a baggage claim kiosk.

Because passengers are receptive to using technology throughout their journey, airports should invest in using self-service kiosks. With self-service kiosks, passengers can bypass long lines and check-in more quickly. Passengers can simply scan their driver’s license, passport, or another form of ID to get their boarding pass. ID readers at self-service kiosks make it easier for the passenger to enter their information in, and provide additional security by detecting fraudulent IDs. With self-service kiosks, airports can speed up the check-in process for passengers without giving up security.

Self-Service Kiosks On The Rise

The hospitality industry is heading towards using self-service technology to provide a better travelling experience for its customers. At the airport, passengers waste too much time waiting in long lines. The long security lines can’t be avoided, but passengers who need to quickly check-in can do so at a self-service kiosk.

The hospitality industry is heading towards using self-service technology to provide a better travelling experience for its customers. At the airport, passengers waste too much time waiting in long lines. The long security lines can’t be avoided, but passengers who need to quickly check-in can do so at a self-service kiosk. With self-service kiosks, ticketing agents are free to attend to passengers who need more help. The convenience of self-service kiosks doesn’t end after a flight, though.

Save Time for Busy Travelers with Self-Service Kiosks

Upon landing, people can head outside the airport and easily use a self-service kiosk to rent a car. Instead of filling out pages of forms, car rental services can provide their customers with the ability to digitally fill out forms.

Customers can use Acuant scanners to scan their driver’s licenses. Acuant’s idScan software captures the information from the card and auto-populates relevant data into the appropriate car rental forms. Almost instantaneously, customers can rent a car and head over to their hotels. This helps car rental companies provide quick service.

At the hotel, guests can avoid standing in line at the front desk with all of their bags and check-in using a self-service kiosk. Tired guests can head straight up to their rooms after verifying their IDs and checking into their reserved rooms. Acuant’s idScan provides accurate verification of IDs, so guests don’t accidentally check into the wrong rooms.

Self-service kiosks are also useful for hotels because they cut down on costs. With this technology, hotels can operate more efficiently with fewer staff members at the front desk to attend to guests who are checking in, or checking out.

With self-service kiosks, the front desk staff can give guests their undivided attention and thoroughly answer questions without feeling like they’re being rushed to attend to the next guest in line. Guests who just want to check-in can head straight over to the self-service kiosk. Travelling can be a tedious experience due to all of the lines, but with self-service kiosks, businesses can cut down on wait time, and provide a great experience to their customers.

Mobile App Use For Healthcare On The Rise

Healthcare professionals are using the latest technologies, and adopting the clinical use of mobile apps. According to a study conducted by GreatCall, a mobile health technology company, there are over 97,000 mobile apps on the market related to health and fitness. The mobile health app industry is expected to grow, and by 2017, the total mobile health market revenue will reach $26 billion. There have been 6 million downloads of mobile healthcare apps that serve as tools and instruments, and 80% of physicians use healthcare related mobile apps in their practices.

According to Electronic Health Reporter, about 82% of clinicians plan to integrate mobile devices into the practices in the next 12 months. An estimated 62% of doctors use tablets for work, and 50% of them regularly use tablets during their day-to-day practice. In addition to this, 72% of nurses and caregivers use smartphones for patient health related purposes. At-home caregivers especially benefit from mobile apps that let them access the tools and information they need from their patients’ homes.

As doctors and clinicians continue to embrace mobile technology, Acuant’s MedicScan gives caregivers the ability to capture critical health data from insurance cards and patient IDs using a mobile device. The patient data can then be auto-populated into a registration page, or any other application. Acuant’s identity solutions can recognize and scan insurance cards and IDs from all 50 US states, and from over 90 countries.

Electronic Health Reporter also reports that 46% of consumers believe that mobile health apps will help reduce healthcare costs substantially.