Policies

Privacy Shield Policy

Acuant, Inc. (“Acuant”, “us”, “our”, or “we”) is committed to protecting the privacy of individuals who visit the www.acuantcorp.com Site.

This Privacy Policy describes the privacy practices for www.acuantcorp.com and applies solely to information collected by the website or provided to us by you. This policy contains the following:

 

1. What information is collected from you through the website or provided to us by you that could be used to identify you, how it is used and with whom it may be shared.

2. What choices are available to you regarding the use of your data.

3. Cross-border transfers of your data.

4. The security procedures in place to protect the misuse of your information.

5. How you can correct any inaccuracies in the information.

 

If you continue to use our web site, then you have given your consent to the data collection and processing by Acuant that is described in this policy.

 

Information Collection, Use, and Sharing

We only have access to and collect information that you voluntarily give us via email or other direct contact from you. As a result of the information that you provide to us, we may have information that could be used to identify you such as your name, address, email address, telephone number, etc.  This information is referred to as personally identifiable information or “PII”.  Since we know that PII is highly sensitive information, we treat it with a high level of security.

We will only use your PII to respond to you regarding the reason you contacted us, such as product inquiry, place an order, support issues, or general customer service needs.  Your PII will be used solely by Acuant to process your request.  We will neither sell nor rent this information to any third party unless it is necessary to accomplish your request, e.g., processing your credit card purchase or shipping your order to you.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

 

Your Access to and Control Over Information

You may opt out of any future contacts from us at any time. You can request that we take certain actions listed below at any time by contacting us via the email address or phone number provided on our website:

    • See what data we have collected from you, if any.
    • Change/correct any data we have about you.
    • Have us delete any of your data.
    • Express any concern that you have about our use of your data.

 

Cross-border Transfers of Your Data

Information that we collect from you, including PII, may be transferred across borders from your country to other countries.  Whether such cross-border transfer of your data will occur will depend on your location, the nature of your request and the location of our data processing center.  If you are located in a country with data privacy laws governing data collection and use please note that by making your request of Acuant, you are consenting and permitting the transfer of information, including PII, to countries that may not have the same data protection laws as your own country.

Security

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure manner. You can verify this by looking for a small lock icon on the address bar and looking for “https” at the beginning of the address of the Web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to your PII. The servers on which we store PII are kept in a secure environment with limited access.

Registration

In order to use this website, a user must first complete the registration form. During registration, a user is required to give certain information (such as name and email address). This information is used to contact you about the products/services on our site in which you have expressed interest. At your option, you may also provide demographic information (such as gender or age) about yourself but it is not required.

Orders

We request information from you on our order form. In order to purchase a product, you must provide contact information (such as name and shipping address) and financial information (e.g., credit card number, expiration date). This PII is used for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.

Cookies

We use “cookies” on this site. A cookie is a piece of data stored on a site visitor’s hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Usage of cookies on our site is in no way linked to any personally identifiable information.

Privacy of Minors

Although our products and services are not geared to attracting minors, a minor may enter our website.  We endeavor to comply with child protection of online privacy legislation and undertake not to collect data from users that are known to us to be minors of the age of 13 or younger.  If you are 13 years of age or younger, please stop your use of our web site.  The age used to determine whether a person is a minor may change according to the jurisdiction where you are located.  Please know that it is Acuant’s policy not to collect any data from a minor, wherever located.  If we or you determine that we have inadvertently, without knowledge, collected PII from a minor, such information will be permanently deleted from our files upon becoming aware of information collected from a minor.

Acuant Inc. complies with the EU-US Privacy Shield Framework as set forth by the US Department of Commerce regarding the collection, use, and retention of personal information from European Union member countries transferred to the United States pursuant to Privacy Shield.  Acuant Inc. has certified that it adheres to the Privacy Shield Principles with respect to such data. If there is any conflict between the policies in this privacy policy and data subject rights under the Privacy Shield Principles, the Privacy Shield Principles shall govern. To learn more about the Privacy Shield program, and to view our certification page, please visit https://www.privacyshield.gov/

With respect to personal data received or transferred pursuant to the Privacy Shield Frameworks, Acuant Inc. is subject to the regulatory and enforcement powers of the U.S. Federal Trade Commission.

Pursuant to the Privacy Shield Frameworks, EU individuals have the right to obtain our confirmation of whether we maintain personal information relating to you in the United States.  Upon request, we will provide you with access to the personal information that we hold about you.  You may also may correct, amend, or delete the personal information we hold about you.  An individual who seeks access, or who seeks to correct, amend, or delete inaccurate data transferred to the United States under Privacy Shield, should direct their query to privacy@acuantcorp.com.  If requested to remove data, we will respond within a reasonable timeframe.

We will provide an individual opt-out choice, or opt-in for sensitive data, before we share your data with third parties other than our agents, or before we use it for a purpose other than which it was originally collected or subsequently authorized.  To request to limit the use and disclosure of your personal information, please submit a written request to privacy@acuantcorp.com.

In certain situations, we may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.

Acuant Inc’s accountability for personal data that it receives in the United States under the Privacy Shield and subsequently transfers to a third party is described in the Privacy Shield Principles. In particular, Acuant Inc remains responsible and liable under the Privacy Shield Principles if third-party agents that it engages to process the personal data on its behalf do so in a manner inconsistent with the Principles, unless Acuant Inc proves that it is not responsible for the event giving rise to the damage.

In compliance with the Privacy Shield Principles, Acuant Inc commits to resolve complaints about your privacy and our collection or use of your personal information transferred to the United States pursuant to Privacy Shield. European Union individuals with Privacy Shield inquiries or complaints should first contact Acuant Inc by email at privacy@acuantcorp.com.

COMPANY has further committed to refer unresolved privacy complaints under the Privacy Shield Principles to an independent dispute resolution mechanism, the BBB EU PRIVACY SHIELD, operated by the Council of Better Business Bureaus. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed, please visit www.bbb.org/EU-privacy-shield/for-eu-consumers for more information and to file a complaint. This service is provided free of charge to you.

If your Privacy Shield complaint cannot be resolved through the above channels, under certain conditions, you may invoke binding arbitration for some residual claims not resolved by other redress mechanisms.  See Privacy Shield Annex 1 at https://www.privacyshield.gov/article?id=ANNEX-I-introduction

 

Changes to Privacy Policy

We reserve the right to amend or update this privacy policy at any time. We may or may not notify you of such changes, however, you can always view the most current version of this privacy policy at any time at: www.acuantcorp.com.  The date of the last revision appears at the end of this policy.  Once the revision is effective, your use of our services and your data will be governed by the most recently revised privacy policy.  If you do not want to be bound by the changes to the privacy policy you may revoke your consent by contacting us as described above and ask that we delete your data from our database.

Links

This website contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.

Do Not Track (for California residents only)

Do not Track (“DNT”) is a setting provided by your browser (depending on the browser used) that you can activate in your browser’s settings to let Internet sites know that you do not want them collecting certain information about you.  Unfortunately, we do not currently have the technology to respond to DNT signals. As a result, we do not afford different treatment to California residents whose browsers send a DNT signal as opposed to those without this setting.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 213-867-2611 or privacy@acuantcorp.com.

Last revised: January 11, 2019

Acuant’s GDPR Statement

Acuant, Inc. believes that individuals should be in control of their Personal Data and recognizes that the need for strong, customer friendly identity proofing solutions has never been greater.  As Personal Data is continuously at risk, we strive to create trusted solutions that put individuals at ease and give them control of their data, while simultaneously allowing businesses to address the appropriate level of risk and offer the appropriate security.  Acuant, as a data processor under the GDPR is compliant with the rigorous demands of the legislation and we want to work and cooperate with our current and future partners and be prepared to meet the requirements of the GDPR together.

GDPR Regulation

The General Data Protection Regulation (“GDPR”) is a legal framework that sets guidelines for the collection and processing of Personal Data of individuals within the European Union (EU). Any company that holds personal data of EU residents or processes data of EU residents is accountable under the GDPR, regardless of the company’s physical location.

Acuant’s Security Measurements

Acuant has implemented technical and organizational measures to ensure the security of the Personal Data while the data is in Acuant’s possession or control. The security measures that Acuant has implemented include, but are not limited to:

• Encryption of the Personal Data during transmission;
• Prevention of accidental or unauthorized access, reading, copying, modification, removal or destruction of the Personal Data;
• Access is restricted to Acuant’s employees who have a “need to know” in order to carry out the purpose of the processing and all of those employees are under an obligation of confidentiality with Acuant;
• Training of Acuant’s employees regarding the proper handling of Personal Data;
• The data center where the Personal Data is processed and/or stored has restricted access;
• Use of technological means (e.g. firewalls) to prevent unauthorized access to the Personal Data while it is in Acuant’s possession or control;
• A disaster recovery plan which allows the restoration of all Personal Data in the event of a catastrophic event;
• Logging of all processing activity of the Personal Data which records when the Personal Data was processed, what processes the Personal Data underwent, anyone that accessed the Personal Data, where and when the Personal Data was transmitted and when the Personal Data was erased from Acuant’s SAAS service; and
• Annual review and evaluation of the adequacy of Acuant’s security measures.

Data Subject’s Access to the Personal Data

• Acuant’s Data Protection Officer (“DPO”) may be contacted at privacy@acuantcorp.com
• Data Subjects may contact the DPO about all issues related to processing of their Personal Data and exercise all of their rights under the GDPR. A Data Subject is entitled to request and the DPO shall respond without undue delay to the following:

o    To know the content of the Personal Data being processed and/or stored by Acuant

o    Correction, amendment, or deletion of their Personal Data if inaccurate

o    To whom the Personal Data has been disclosed

Disclaimer

The information given to you by Acuant concerning technical, legal, or professional aspects of Acuant’s compliance with the GDPR is for informational purposes only and does not constitute legal or professional advice nor create any legal obligation or liability on the part of Acuant, Inc.

Last revised:  May 17, 2018

Payment Policy

Credit Cards

Acuant accepts VISA, MasterCard, American Express and Discover. Current billing address and phone information must be included with every order. Billing information must be verifiable with the issuing bank. If this information cannot be verified with the bank, the order will be cancelled.

We no longer accept credit card charges in excess of $10,000.00. Alternative payment forms are accepted such as ACH Transfers and Payment Terms. In order to be set-up for these alternate forms of payment please contact accounting@acuantcorp.com or call us at (213) 867-2625.

Credit Card Security

Persons who commit fraudulent activity will be prosecuted to the fullest extent of the law. Web browsers transmit a unique address that can be used by law enforcement officials to identify fraudulent activity. Both the FBI and the US Secret Service are responsible for investigating Internet fraud cases.

Fraudulent information will be provided to the issuing bank, shipping carriers, and networked with our business partners.

Sales Tax

Sales tax applies for orders that are shipped to the state of California, Massachusetts, Nebraska, Florida, Kentucky and Nevada. No additional charges will be applied to the listed prices except for the shipping and handling costs for orders not shipped to California, Massachusetts, Nebraska, Florida, Kentucky or Nevada. On international orders, additional taxes or duties may be charged for some countries by Fedex or local authorities, which are at the customer responsibility.

Shipping Policy

  • We use the services of premium carriers (UPS, FedEx, USPS).
  • Our delivery options are Ground, 2nd day Air, 3 days Select, Overnight and international.
  • All of our products are always in stock (unless specifically noted).
  • Delivery times are stated in business days, and do not include order processing times.
  • Ground: 5-7 business days (not counting shipping day)
  • 2nd day Air: 2 business days (not counting shipping day)
  • 3 days Select 3 business days (not counting shipping day)
  • Overnight: Next day for orders accepted Monday through Thursday before 11:00AM PST
  • Overnight orders accepted after 11:00AM pacific time will be shipped on the next day
  • Overnight Orders Accepted on Friday before 11:00AM, will be delivered on Monday
  • International: FedEx International priority 4-5 business days

 

Insurance

All deliveries are insured and guaranteed against loss, theft and damage.
If you should experience any freight damage, please submit a request.

Overdue

Deliveries can be expected by combining order processing time and shipping time.

Order Processing Time

Our efficient processing system enables us to ship most of the orders the same day or within one business day. Delays to the above are expected for weekend orders. We ship Monday through Friday.

Destinations and International Orders

We ship to the continental United States. In addition, we ship to almost every country in the world.

Billing to an International Address

Your billing information must be the same as listed for you by your credit card provider. We accept foreign billing addresses, but we may require (in rare cases) additional documentation prior to shipping your first order. We may ask to have a faxed copy of your passport or driver’s license, along with a copy of either your credit card billing statement, or a copy of the credit card you will be using.

International Shipping Method

We use FedEx International Priority. For some countries additional taxes or duties may be charged by FedEx or local authorities and are the responsibility of the customer.

Warranties

We will replace defective products for up to 1 year from purchase date.

Return Policy

  • 30 day money back applies to orders by end-user with number of units under 10.
  • 30 day money back exclude shipping and handling fees.
  • Orders greater than 10 units will be subjected to restocking fees.
  • Resellers have 30 days to return or exchange their units. A fee of 25% will be charged for unopened items (restocking fee). Open items may be rejected.
  • Anything outside of the above guidelines requires approval.

 

If you are not satisfied with our products for any reason, you may return it for a refund or a replacement within thirty (30) days of delivery. Acuant Inc., understands that exchanging and returning products may be an inconvenience but we strive to make the process a simple and straightforward one. We will gladly help you exchange or return your product, when it falls within the guidelines below.

Terms and Conditions

Products that have been damaged by customers cannot be returned. The damages can include but are not limited to scratched, cracked, or chipped hardware, misuse, and/or neglect. Damaged products are absolutely not qualified for refund, replacement, or warranty protection.

A Return Merchandise Authorization (RMA) number is required for all returns. Returns without an RMA number will not be accepted.

Please contact our Customer Care department by email at orders@acuantcorp.com, or phone at (213) 867-2625, to request an RMA number. Return address and instructions will be provided when an RMA number is issued.

Failure to comply with the return instruction may result in an invalidation of your return.

To obtain an RMA number and receive return instruction, please provide us with the following information:

  • Invoice, Sales Order, or Pick number
  • Product description or item code
  • Reason for the return/exchange
  • Contact information such as email address and phone number

 

Refund or replacement will be granted if an RMA number is requested within fifteen (15) calendar days of product delivery.

NO RMA number will be issued after 30 calendar days of product delivery.

RMA’s must be received no more than fifteen (15) business days from the RMA issue date for shipments from the continental USA. Overseas and International shipments will have an extension of twenty-one (21) business days. After the allowed time, Acuant will invalidate the RMA and it will be the customer’s responsibility to arrange shipping with freight prepaid to ship the late RMA back to the customer.

30 day money back applies to purchases of fewer than ten scanners/units by an End-User. Orders greater than ten units will be subjected to restocking fees for unopened items. 30 day money back exclude shipping and handling costs.

Resellers have 30 day to return or exchange their units, there is a 25% restocking fees for returned unopened items.

Products MUST be returned in good condition, with all original parts and packaging (even if opened). A fifteen percent (15%) fee will be charged for incomplete returns (up to thirty percent (30%) if multiple accessories are missing).

Products that have been damaged by customers cannot be returned. If damaged product is returned, it is the customer’s responsibility to arrange shipping with freight prepaid to ship the damaged product back to the customer.

All RMA’s must be shipped with freight prepaid. Any shipments sent COD will be refused. Shipment charged to Acuant’s accounts will result in a partial forfeiture of your refund.

Shipping related charges are not refundable; unless the return is a result of Acuant error (you received the wrong product).

Acuant is not responsible for lost return packages. It is the responsibility of the customer to use reliable shipping methods or insuring the shipment in the event of a lost package.

Please keep all shipping records until your account or original method of payment has been credited and/or until you receive the replacement product.

Please allow 1-2 weeks for refund process. Refunds will only be applied to the same method of the original purchase.

To safeguard against possible abuses of Acuant’s return policy, we reserve the right to charge a restocking fee of fifteen percent (15%) at our discretion.

Special Orders

Special orders or quantities of ten (10) or more are subject to higher rates such as a 25% restocking fee. In most cases, it is recommended that the items be tested in the field prior to deploying multi-volume quantities as returns may not be accepted. Terms for exchanges/returns of high quantity or special order items will be set at the time of ordering.

Refused or Undeliverable Shipment

Customers who refuse packages at the time of delivery or provide an undeliverable address will be charged the shipping and handling fee.

Loss or Damage in Shipment

Claims for lost packages must be made to Acuant by the customer. Please follow the instructions we provide you.

Claims for damaged products in shipment must be made to Acuant by the customer. Please keep the original shipping boxes; we will need these items for further investigation.

Defective Product and Warranty

If the product fails within the warranty period, please contact Acuant Technical Support department at (213) 867-2630 for instructions before sending the defective product back to us.

 

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